Northridge Auto Repair

Would absolutely NEVER come back here. Highly disappointed after a good first experience with Kyle and Efran. This second visit was a nightmare thanks to Robert. Robert quoted me for tires and installation with a breakdown for all four tires plus cost of install. I wrote notes documenting verbatim what was said. After wasting HOURS of my time, Robert had the audacity to lie and upcharge $150. He said I misheard when he didnt have the humility to say he MISPOKE. He had the nerve to say he would normally charge for changing the spare tire meanwhile he didnt work to keep the sale and told me to go to the lesser expensive place I had as a back up. Thank you for wasting my time Robert. Horrific customer service.

It was better than dealership's inspection of my car. Now, I know a lot more about the car's problems. However, some pices shocked me, such as the cost of replacing the spark plugs, which was more than $1000. The people who work here are very friendly and knowledgeable. The riding service is great.

Buyer beware! I took my car in for a 10am appintment, got a call at 5pm that tgey hadnt finished the car. It was for my headlights were out. Kind enough to give me a loaner so I dudnt have to drive my car hone at night with no head lights. Finally finished the car the next day, 180 bucks for the diagnostic to find the bulbs were blown out. But then they proceeded to yell me about all the reccomended repairs. They all seemed WAAAY to pricey but the one that stuck out was replacenent of the Mass Air Flow ( MAF) sensor. I actually gave changed one out myself, with a GM factory part same serial # etc etc as the original I was replacing. Got it ftom autozone for around 125.00. It took me all of 5 minutes to install with a Phillips head screw driver all of 2 screws. LITERALLY 5 minutes or less. You want to know what they quoted me??!! $489.00 for parts and labor. I called back to ask if this was a typo, I got the weirdest response. Beyond Shady!!! Actually kinda grimey! They are really glitzy and glamorous for a mechanic shop. Service under-writers, shuttle to and from the shop, on line appointment booking capability, free waters and sodas in the waiting area, loaner cars, super duper clean shop! But wow the HARD upselling, and then the pricing is quite honestly borderlibe extortion. Id rather to to a greese monkey shop, honest hard working spot that i can trust. Im new to the neighborhood so went off of yelp revies and that they are AAA certified. Plus they had a little 20% off coupon for first time customers to I gave them a go. So disappointed and quite honestly angry. Id stay away, especialky if you dont know your stuff, they just might take you to the cleaners like they tried to do me. Im quite sure this will get deleted so Ill cut and paste to Yelp. Good luck to all you hard working honest people who dont have tons of extra cash to throw away, lije me who is a Special Education Teacher. Obviously every penny counts when ur living off of a teachers budget. Happy hunting folks hope this might save someone out there valuable time and or $$!!!!!

Professional prompt service I arrive there a bit earlier than opening and one of the mechanics was extremely helpful. Took my car in right away and they got the car out to me very quickly. Highly recommend this place plan on bringing all the cars in my fleet there

I brought in my Mercedes for service and wasn’t sure where to start, but I was welcomed by Robert, who helped me from beginning to end. He kept me updated throughout the process and provided a list of recommended services without any pressure. I’ll definitely be coming back! The entire staff was great, and the overall experience was excellent.

My ford f150 was giving me an engine light and the dealer was giving me no answers or any help. Robert came out the door with a stacked parking lot, he was the only person answering phone calls and still managed to help me his customer service is really on point! Will be coming back for other services

Finally! Finally have found my forever auto mechanic! RM Auto has been absolutely 5 Stars! Roberts communication throughout this whole process has been nothing but exceptional. The whole team that came together to identify and resolve my cars needs was beyond my expectations! As a woman I have always been skeptical and have always tried to research as much as possible on my cars issues so as not to be taken advantage of. Your reviews were spot on and now I know why! On top of professionalism, communication and experience is Trust! Youve gained my trust and will forever be my go to! Thank you!

We planned on purchasing an electric car used, but had no experience of what to look for, and the manufacturer wasn't helpful. Efrain and his team provided a real "white glove" experience, fitting me in without notice, driving the car's owner home, speaking with us both to coordinate, etc.