I had a great experience getting my car serviced at RM Automotive. That's saying something because having to take your car in for unexpected issues is never a good time. Their shop is small, but they've got some good people working there. Efrain was my primary contact, he was friendly but very direct about their processes and communicated with me every step of the way throughout the duration that my car was being serviced. They've got a wonderfully thorough diagnostic inspection report that they generate and provided to me. It shows pictures, the level of attention that the fix requires, and a brief explanation of the issue and possible fix. I took my Tesla Model Y in for a brake system issue, they're report found a couple other issues in addition, but they did not pressure me in any way to get more service that what was absolutely needed. That is probably the number one issue that customers will say they run into at any repair shop. Efrain did not try to upsell me on anything, he only presented their diagnosis and left it up to me to decide what services to complete. In total, my car was with RM for four days, dropped off on a Monday, picked up on Thursday. They were able to source a replacement Tesla part for me relatively quick and provided me a courtesy loaner vehicle while my car was at their shop. I had initially taken my car directly to Tesla's service center for the fix, but their labor prices are skyhigh. RM ended up doing the same service for nearly half the labor cost. My car has been running well without issues for a couple days now, and even if issues with the service do develop, RM has a life-time warranty on their services that is written into your invoice. Thank you again to the RM Automotive team, I recommend this shop for any repair needs!