Northridge Auto Repair

Stellar customer service from the moment I walked in the door. Kyle explained each and every item that needed attention. The pricing was very fair for the work performed. I’m excited to have found a trust worthy repair shop. All the employees seemed happy which is a testament of both the ownership and leadership. I say a job well done.

I have been spending money on trying to fix a problem that was major. RM gave a thorough diagnostic with not great news but realistic to make better decions about the car.

Everyone was friendly and professional . I really appreciate that they offer transportation if you have to leave your car.

They were kind and friendly especially Efren.

Professional and thorough from start to finish.Excellent communication and step by step explanation of all repairs.

Excellent repairs and service…AAA recommended and shuttle service. Life time warranty on repairs…takes the worry out of shoddy repairs!

Good morning Efrain, I'm emailing you regarding my 2015 Chrysler 200. The final report is missing the printout of the electrical repair to the transmission. The printout consists of the failure and the repair. I did not receive it. Could you please email it to me? I would appreciate it because the car is still doing the same thing I told you, as well as when you were driving it. I was with you on the ride-along. I will need to take it to the Chrysler dealership so they can review the repair that RM Automotive has done. I appreciate your cooperation. Thank you for being so cooperative, Merlita Geel 818-259-2128 [email protected] I have left an email and several texts. But has not received any response from Efrain. Please get in touch with me as soon as possible. I need this paperwork from your mechanic. I spent $185 on the inspection and waited a whole day, then another half day for the repair. Then realize its not fixed. I went to the Chrysler dealership in Van Nuys. I need a copy or printout of the diagnosis of the electrical component that was no longer working, and another printout showing it was fixed by your mechanic, who fixed my car. When I picked up my vehicle, I was charged an additional $209 fee to fix the issue with my car. I was also given a $15 coupon. The total of my bill was $379 pain in cash.

I brought my Tesla Model 3 in at the end of February to fix suspension issues that I was having and they did an incredible job. I was trying to get an appointment with Tesla but at the time they didn’t have anything available to me for about two weeks. I was able to get an appointment at RMS the next morning and my car was ready the day after that. Everyone that I spoke to over the phone and in person was very knowledgeable and patient with me. They talked me through every step of the way and once they looked at car they sent me photos with descriptions on what needed to be done. This is the first time I’ve ever had to deal with any car issue and the experience was great. I’m glad I found a place in the valley that can work on Tesla’s.

you guys were excellent snd i hope to further our collaboration in the future