I would refer anyone to take their car to this shop if you are within the area. In summary, Excellent and Friendly Service, Knowledgeable, Free Shuttle Service within the area, Free Refreshments, and Free car loaner (if car maintenance/service takes longer than a day). The major differences between RM and my dealer are: 1) Price and 2) Free loaner and carwash at my Dealer. I rather save money and get comparable or even better car/customer service at RM than get a free loaner and carwash at the dealer. Savings and Quality of car/customer service means a lot to me.