I'm on my 2nd visit w/RM Automotive and so far I've been very happy with the service I've received. My original visit was to get my 2013 Toyota RAV4 XLE smogged. I randomly picked RM Automotive. I spoke w/Efran - I think we're BFFs now :-) Aside from the smog service, I mentioned to him that I was experiencing some hesitation w/my car. Efran then told me about there courtesy check inspection - free! Made an appt; car passed smog test; result submitted; check inspection done. Efran then emailed me the result of the courtesy check. It was long (w/quotes of labor & parts) but I wasn't surprise cuz I had not had any issues w/my car and had done the minimum maintenance (oil change, air filter, tires & battery replaced, etc.). I anticipated that sooner or later I would need to start replacing items (struts, belts, hoses, etc.). I'm having a few items worked on from the list today. Oh by the way - as a woman walking into the shop, I did not feel like I was going to be taken advantage off either - work needing to be done; cost. I was upfront w/Efran that my son usually works on our cars but life gets in the way ha ha ha I consulted w/my son with the list of work to be done - he agreed w/all of them. So ladies - if you need work done on your car - call RM - they'll take good care of you. OH - they shuttle you home and pick you up, if you don't want to wait in the office.
Thank you so much for sharing your wonderful experience! We're thrilled to hear Efrain took great care of you and your 2013 Toyota RAV4 and it's fantastic knowing you felt comfortable and confident throughout the process. We understand it can sometimes be challenging for women to feel at ease in automotive shops, and we genuinely appreciate your feedback on this. Building trust is our priority, so your kind words truly mean the world to us. We're also glad the shuttle service made your visits even easier. Our goal is always clear, honest communication, and we're happy your son agreed with our assessment of your car's needs. We look forward to keeping your RAV4 running smoothly for years to come. Thanks again for choosing RM Automotive! All the best, Mike Wright, Owner
- RM Automotive Inc.