RM Automotive – Outstanding Diagnostic Expertise and Customer Care My 2018 Chrysler Pacifica was completely unresponsive — fully charged battery, but pressing the start/stop button did absolutely nothing. I brought it to RM Automotive, and what could have turned into a nightmare turned into one of the best service experiences I’ve had with any repair shop. Their team performed a meticulous electrical diagnosis, checking over 200 cables one by one until they located the issue: two shorted communication wires hidden in a module behind the glove compartment. That’s the kind of deep, methodical troubleshooting most dealers won’t even attempt. They sent me videos of their progress, called me daily with updates, and completed the entire job in three business days — while the Chrysler dealer had quoted 2–3 weeks just to take the car in, with no time estimate after that. The final bill was very reasonable at $571 for the repair, given the complexity of the work. On top of that, they performed a comprehensive vehicle checkup and gave me practical maintenance advice — including brake pad replacement recommendations that likely saved my rotors. RM Automotive combines real diagnostic skill, integrity, and professionalism — rare qualities these days. They’ve earned my trust and my future business.
Thank you for taking the time to share such a detailed and thoughtful review! We’re truly honored that you trusted RM Automotive with your 2018 Chrysler Pacifica, especially in such a challenging situation. Our team takes great pride in thorough, methodical diagnostics, and it means a lot to hear that our approach, communication, and transparency made a stressful experience much easier for you. We’re glad the videos, daily updates, and timely turnaround helped give you confidence throughout the process, and that the repair and pricing met your expectations. Providing practical maintenance advice that helps protect your vehicle long-term is always part of our commitment to our customers. Thank you again for your trust, kind words, and future support. We look forward to continuing to take great care of your vehicle whenever you need us! All the best, Mike Wright, Owner
- RM Automotive Inc.