I have been coming to RM Automotive for about 4-5 years. Staff greet you by name, which, as a customer service rep for over 10 years, I truly appreciate. Additionally, they may sometimes mail their customers coupon postcards that come in handy for major services. This recent time I went, Dean and Alan were there and, as always, happily willing to answer my questions. I also needed a ride back home and both employees said RM Automotive would provide it for me. However, my husband was able to pick me up and bring me back when my car was ready. Definitely will continue to be a repeat customer.