Northridge Auto Repair

I’ve been coming to RM automotive for several years now and it’s because no business offers that family feel anymore. Everything is internet this, Amazon that, order online, talk to a robot. No not for me, I want to have a great caring relationship that involves human talking and trust and dependability and that’s why I deal with RM Auto and Taylor, and Mike and Dean and Heidi because I trust them. They are a family unit that strives to make their customer happy by providing the best customer service their is. You can’t get that from Technology. And I even have my family going to RM Auto now. So go to RM Auto and put your worries aside!!!!

RM was highly recommended to me by a number of people. I have to say I was more than happy. Honest fair family run business. Definitely my new go to Auto Repair shop.

RM Automotive is a hidden gem in the San Fernando Valley. The staff are all friendly and knowledgeable, but the best part for me was having that peace of mind knowing that my car is in the best hands. I first want to thank Dean, my service advisor who was fantastic and made sure that everything on my car got fixed including the splash shield which was basically hanging off the bottom of my car (free of charge BTW). I also, want to very much thank Heidi the general manager & shuttle driver at RM Auto who is such a pleasant and hardworking person. For example, when my service advisor couldn't get a hold of me to tell me that my car was ready to collect, Heidi came to address, walked around my building to find my apt. and literally knocked on my door to tell me that my car was ready, and then she gave me a lyft back to the shop. I highly recommend RM Automotive to anyone looking for a trustworthy, and professional repair shop.

Great service. I was able to an appointment right away. Very friendly.

I think they tried very hard to give me the most cost effective estimate, breaking down each individual job and a price to it. I really liked that.

Greeting at the door is awesome. Knowing the way you explain to people is so important making sure that it's understood 👏

Great Staff. Family Friendly Professional Staff. They get the Job done

I want to thank everyone at RM automotive for the outstanding customer service, quality and value they provide to their customers. I have had nightmare experiences with the dealer service centers in the past. It's very refreshing to know that high integrity automotive shops still exist out there. Mike and the RM team are very professional. From the service counter and the highly trained technicians and mechanics, to the transportation they provide, you will be treated right. You can have all your interval service work done there and never have to go to the dealership. You will save money and time. I have been in the automotive aftermarket for over 30 years and highly recommend RM automotive to get your car driving right, or for your next service on your vehicle. If you care as much about your vehicle as I do, you will take it to RM automotive, and your car will thank you.

My experience with RM Automotive was amazing from start to finish. First, I want to compliment Heidi who manages the office and handles the shuttle service. I needed transportation both coming and going and she was on time, professional and always wearing a smile. The mechanics were extremely thorough and ran a diagnostic so we could pin point with accuracy any and all issues. My car needed a great deal of work but we went over each item and made decisions together so I appreciate the collaborative approach without the hard sell. Pictures were taken so I could visually see all problem areas and when I was quoted a price to fix them, the price was the same when I picked up the car. Great crew, super friendly and nice. I highly recommend.

The RM team are thorough, kind, informative, and upfront. That does not mean it is the least expensive shop, but if you want your car to not be treated as a discount machine, and get authoruzed parts (I have found important for KIAs), then you have found an honest shop. Tsylor at the front is a go to guy, was always there with answers to questions. My car is running great, and they didn't force unnecessary items or work. Go here.