Really friendly and helpful people. I brought my car in for a 60,000 mile service. It was easy to make the appointment, drop off the car, get a ride back and forth to my home and get the car back on time. RM uses excellent software and reporting data to keep all your records in order. It was great also to get an automatic text message when the car was ready along with a quick follow-up call from the service writer. This is definitely my go to shop for my vehicle's service. Prices were much better than the Lexus dealer as well.