My heater was not working. I was told they would tell me what was wrong for free. The problem was not obvious so they asked for $60 to diagnosis the problem. The part was $35 but they wanted over $200 additional to fix the car. Then they wanted to upsale me and flush my radiator. (I noticed they were upsaleing everyone.) My mechanic by by house charged me $55 (1/2 hr. labor) to do the same work. I wasted 3 hours with these guys. To their credit, I think they are good mechanics and very knowledgeable about cars. I also appreciated the time that they took to explain the problem to me so that I understood the problem. They never would tell me an hourly rate. If I knew it, I would have never gone there. I was looking for a shop that was not so expensive.
I am glad we where able to help you identify the problem on your car. Not sure why another mechanic lost the bracket for your heater valve. The total to repair your problem was $188.37 including the part, coolant, labor and tax. I showed you how dirty the coolant was in your radiator and rec. a coolant exchange for that reason only. I am sorry you feel like you wasted 3 hours of your time, but at least we got to the bottom of the problem for you. All the best, Mike Wright, Owner
- RM Automotive Inc.