Northridge Auto Repair

Super solid service. Rich tells you what's wrong with the car but doesn't do a hard sell which I like. Easy to make appointments, complimentary drop off and pick up, a nice lobby to wait in. Plus the Office Manager Heidi is really nice! Exactly what I want from my mechanic.

Back again from another wonderful trip to RM Automotive--and I say that having had to drop significant coin this time (new front-brake pads & rotor resurfacing and a new serpentine belt on top of a window run I've long known needed replacing and several bulbs and filters I did not). So this was an expensive trip to Valley--yeah, I drive there from Ktown, I love it so much--but after 11 years of them keeping this Corolla running beautifully (and a few years of its predecessor before that, may she rest in peace), I'm fine with that. They always explain everything clearly and thoroughly so I can make an informed decision, and they do great work every single time. I leave feeling safe and secure in my car and in what I've spent, not to mentionhappy and grateful to have such a great service team in my life.

These guys are awesome! Every time I took my car here I was happy with the service. I had few repairs done there and they were top quality and reasonably priced. Rich was very prompt and charged me what he quoted and he's a great communicator. Heidi gives you a to work and comes pick you up when your car is ready which is awesome and Heidi herself is awesome too! I would recommend them to anyone!

A very satisfied customer.

The time it took to repair was great and he spoke to me like a friend who cared about me...not out to just make money. My truck was done and left in a great position for me to just drive out. I also needed a way to get home and then back to pick up my truck which is important. They provide pick up and delivery for me. Their customer service is fantastic!!!

I started coming here shortly after I got my (new to me) Toyota Supra. It was overheating, but not really. Temperature gauge was pegged 3/4 to the top, but the coolant wasn't boiling. The problem was a thermostat and fan clutch from a non-turbocharged in my turbocharged car. They also noticed some oil leaks and we had those fixed. Since then, they have been doing the oil changes, brakes, and other general upkeep and repairs. Which is a lot of repairs, given that the car is 24 years old.I haven't had any complaints about them or the work they do. I'd like to emphasize that my car is a pain in the ass to get parts for (most parts have long been discontinued) and work on. They have been doing great work. :)

Had them do an oil change for me but also had them look at my car cause the throttle body needed to be cleaned, after the cleaning the car runs like I just got it fro the dealer. They did a awesome job. Never going anywhere else but here.

Same great service as usual: had oil changed, tune-up, etc. Place was clean, everyone was friendly and went out of their way, service was quick and reliable and explanations given for work completed and what additional servicing should be done. All that plus we got our AAA discount! Thank you!

Needed to get a battery replaced for my Acura MDX today. Rich the manager was professional, knowledgable and down to earth. Been going to the dealer in Sherman Oaks for years. Yes, it's not as fancy as the dealership, but they have free beverages (Keurig machine with Starbucks cups, water bottles, sodas, and even Hawaiian Punch!). Magazines and even kid-friendly reading material are on a table. I'm a convert! I'll be bringing my mom too...

I've always hated taking my vehicles to the dealership and a good independent shop is tough to come by. We have been taking our Toyotas to another shop for years but they failed us a few times and I just got sick of it. My last experience with the other shop they charged me $540 to fix a problem and it was literally no different than when I drove in. So I went back immediately, the guy hemmed & hawed and then gave me my $$ back saying, "I don't know what else to do, there is nothing wrong with it." On a friend's recommendation I took my truck to R&M. They diagnosed the problem and fixed it properly, explained what they did and make recommendations for other issues. The other shop I used to use was cheaper but if they can't fix the problem what's the point? I'll be taking all of our cars there now.